We exist and succeed due to the trust we have earned for integrity and fair dealing. The trust of our clients, stockholders and employees is CBRE's most valuable asset. Our RISE value of Integrity requires that we always “take the high road” and deal fairly and honestly with our clients, employees, business partners and even our competitors. As such, no one representing CBRE will take unfair advantage of anyone through manipulation, fraudulent inducements or concealment, abuse of confidential or privileged information, interference with a known contractual relationship or any other unfair-dealing. No monetary benefit is worth conducting business in this manner. Any profit or gain based on disregarding our values is temporary and causes more harm in the long run.

We respect the contracts and commitments we have made and strive to go beyond minimum compliance with the rules governing our business and to operate with the utmost reliability and transparency, especially when the interests of clients or employees are at stake. In addition, we recognize that our competitors have entered into contracts and we will strive to respect them and not unduly interfere in a way perceived to be unfair competition.

When we recruit employees from competitors, we expect them to comply with and honor any agreements and other legal obligations that they have with their current or former employer(s) (e.g., confidentiality, non-solicit or non-competition agreements). CBRE does not want to receive any confidential or proprietary information or trade secrets of our recruits' current or former employers. Any employment offer would be contingent upon the recruit providing us proof that they are free to work in our organization without compromising the integrity of their agreements and that they have returned any property or information belonging to their former employers.

Fiduciary Duties
The nature of the real estate services business often results in CBRE owing “fiduciary duties” to third parties, most often our clients. A fiduciary duty is the highest standard of duty under the law. Owing a fiduciary obligation to someone requires us to place that person's interests above our own, to act with due care, to disclose conflicts of interest and to make our decisions in that person's interests. Breaching a fiduciary obligation to a client can have serious legal consequences to you, our clients and CBRE. When representing clients, you are expected to comply with all laws that govern our business operations, which typically require written disclosure and client consent of conflicts.

Please seek guidance from a member of the Legal Compliance Departments if you are unsure as to whether fiduciary duties exist in any situation or the appropriate course of conduct when interacting with the firm's clients.

Learn More About:
Integrity and Fair Dealing Check your knowledge

Taj, a tenant-rep broker has been working on a deal for six months. His client, a major tire company, intends to occupy the building and use it as a hub for distribution to local tire dealers. The broker heard through the grapevine that the landlord had received an offer to purchase the building from a major manufacturing company who intends to convert the space into a factory. Aware that the property was not zoned for manufacturing, the broker anonymously tipped off the local media about the potential sale (and manufacturing plant) with the intent of stirring up local homeowners and delaying the sale. He believed he was acting in the best interests of his client.

Are Taj's actions appropriate?

Yes No
Correct Answer — No

We conduct business without the use of manipulation or unfair dealing. We respect our competitors and do not underhandedly attempt to thwart their efforts.

Under the terms of the contract with Acme, Co., CBRE is required to solicit three bids on janitorial services every other year. The current vendor, with whom the project team is very pleased, knows that CBRE is required to obtain bids from three qualified suppliers. One afternoon, the owner of the current vendor, Dave, drops by the office and takes the onsite staff out to lunch. He suggests that he will undercut the lowest bid by 20% if CBRE agrees to pay him 20% in cash for his services – in this way Dave will not have to report this income to the IRS and CBRE's client will get a great deal from a vendor they know and trust.

Should we accept Dave's proposal?

Yes No
Correct Answer — No

We have the upmost of responsibility to our clients to be in compliance with the law, act in accordance with our contractual obligations and operate transparently. Besides, if Dave's company operates in such a fashion, what else are they doing inappropriately?

Incorrect Selection

Please re-examine the situation presented carefully and choose again.

Policy Guidance
Access to Employee Records Anti-Corruption Policy
Business Records Retention and Destruction
Communications and Fair Disclosure Policy Confidentiality / Non-disclosure Conflicts Identification and Management Policy for Government Contracts Conflicts of Interest
Drug-Free Workplace
E-Marketing Policy Electronic Communication Electronic Communications & Acceptable use of Technology: Social Media Employee Assistance Program Employment of Relatives Equal Employment Opportunity
Gifts and Entertainment
Harassment-Free Workplace
Inappropriate Entertainment Information Asset Protection Internal Communications Investigations of Legal and Ethical Misconduct
Managing Conflicts of Interests - Information Barriers Media Relations
OFAC Compliance Open Bidding Outside Employment
Personal Ownership of Real Estate Political Contributions Public Relations
Report of Injuries/Accidents Restrictions on Marketing by Fax
Safe Workplace Policy Securities Compliance Smoke-Free Workplace Social Media Solicitation and Distribution Standards of Conduct
Use of CB Richard Ellis Name or Identity Use of Company Property
Violence in the Workplace